Both programs are very simple. The Loyalty Program is point based. For each dollar a customer spends at your car wash, they receive a number of points that you choose (we recommend simplicity; keep it at 1 point for every 1 dollar). Then you decide at what threshold those points become credits for them to use at your wash, and how many credits they get.

Wash Club is a monthly subscription solution that requires no additional hardware to run. Everything runs off of credits in the cloud. When a customer converts into a subscribed member, you will automatically withdraw a specified amount of money from his CC every month, in exchange for giving him back more than he paid. For example, you may decide to customize and market your Wash Club program like this: “DOUBLE YOUR MONEY WITH A MONTHLY SUBSCRIPTION!”

For a look at how Wash Club is handled from the owner portal, enjoy this lovely video explanation:

We have two devices. The Coinslayer 4 has four relays/channels, and the Coinito 1 has one relay/channel.

US / CANADA

Coinless has partnered with Clover Connect because of our their competitive rates, great customer service, and easy onboarding. To get started, visit the following website and fill out the form at the bottom of the page. They will contact you as quickly as possible within their regular working hours:

integrate.clover.com/partner/coinless

Clover Connect’s regular working hours are Monday-Friday, 8:30am-5:30pm Central Time

AUSTRALIA / NEW ZEALAND

Yes

Coinless offers all the signs you need to communicate to your customers clearly. Once you’ve configured your location, each of your service stations is assigned a QR code. For each of your station signs, you simply add the QR code to each of the provided sign graphics. You can then order through our supplier, AlphaGraphics, or use your preferred printing company.

Yes, for minor modifications (adding logo, color changes). If you’d like to do this, just let us know. Additional customization options are available for a fee upon request.

The app is designed to stop after a specified amount of time, determined by the owner of the location.

50 miles. As the network grows, this distance will shrink.

No. Coinless operates in parallel with your current system. We offer an additional payment option on your customers’ phones.

They have an internal WiFi chip, which connects to your 2.4GHz network using a WiFi Configuration tool via your smart device of choice (usually your phone).

Each bay requires two wires from a single relay out of one of our devices. All you have to do is connect those wires parallel to your timer’s timed output, CC input, or Coin input and its respective 24VAC power in your equipment room. 

Here’s a schematic of the Coinslayer 4, powering 4 self-serve bays:

In-bay automatics typically offer 3-4 wash options. Each of those options requires one relay from one of our Coinless devices. With our 4-relay device, you will wire from each relay to the respective wash option inputs inside your wiring cabinet in your equipment room.

Here’s a schematic of the Coinslayer 4, powering 1 In-Bay Automatic (IBA):

Vacuums connect two wires from the Coinito relay parallel to your coin acceptor wiring at the timer (typically Coin + & Coin -). This pulses the vacuum timer, “tricking” it into thinking it receives quarters/dollar coins/tokens. Once started, customers can add funds mid-session in $0.25 or $1 increments.

Here are the schematics of the Coinito 1 powering any self-serve bay by either count-up or count-down methods:

Coinito 1 —> Count-Up Service

Coinito 1 —> Cound-Down Service

The Coinslayer 4 has two power options: 5-24V DC or 90-240V AC. You can choose how you’d like to power it between these two options.

The Coinito 1 is powered by either 110-240V AC or 24-50V DC.

The Coinslayer 4 has four relays, allowing you to power up to four different services, i.e. 4 vacuums, 4 self-serve bays, 1 pet wash and 3 self-serve bays, etc. If you have in-bay automatics (IBAs), each item on your menu requires a relay. So usually, 1 IBA requires the use of one Coinslayer 4. We also have a single-relay device, The Coinito 1, which powers a single service.

This is usually because your local WiFi network isn’t strong enough to keep your devices connected. We recommend you try moving your router closer to the devices. If that doesn’t solve the problem, you could look into a stronger router. For vacuum devices, which are often far away from your car wash, we recommend an outdoor router that will reach the devices in your vacuums.

The app will ask the customer if he/she is still there two minutes before the fail-safe time stops the bay. If there is no response from the customer, the fail-safe timeout stops the bay. If the customer replies that he/she’s still using the bay, an additional amount of time is added according to the operators’ preference.

Each QR code is unique to every service station. When a customer scans a QR code, the app navigates directly to the location and station the customer has scanned. This makes it harder to start the wrong service station.

When a customer downloads the app, they receive $5 in credits to use at any location. Each car wash operator agrees those $5 could be used at their wash. Most of the time, when a customer downloads the app, they’re already at a car wash and would most likely use the credits right then.

When customer invites a friend, the system keeps track of the referral. The moment the referred customer makes his/her first purchase, the referring customer receives $1 in credits to use at any Coinless location.

Once logged into your Owner Portal, click on Customers in the tab menu. You’ll see a table of your customers at the bottom of the page. Click into the Search Customers search field and begin typing the name of the customer you’d like to message. Once you’ve found that customer, you can either use his/her phone number to send a text message, or you can use the system to send a message by selecting their name (use the small checkbox on the left side of the table), then click on Send Credits button on the top-right part of the customer table. While this feature is primarily there to send additional credits to the customer, you can simply put $0 in credits, then write whatever message you want. This will send the customer an email with your message.

Once logged into the owner portal, click on the “Gift Credits” button on the Customers tab.

Once logged in to the Owner Portal, click on the Customers tab. This allows you to search through all your customers and see their transaction history. You can also quickly message them and/or give them a gift in the form of wash credits.

Issuing refunds is never fun as a car wash operator. That’s why we encourage always trying to take care of the issue with cloud-based credits if possible. If that’s not an option, refunds are issued from your provided CardPointe (US merchants) or Stripe (AU / NZ) login.

Once you have purchased devices, we’ll send you a URL where you can create an account and start configuring your first location. From then on, you’ll have access to all the configuration, reporting, and marketing tools we offer through our comprehensive portal/dashboard.